Return Policy

Returns:

We provide High Performance, high-quality Vinyl Graphics and stand by our products. We hope you are delighted with your purchase. So in the unlikely event that a return is requested, please consider these terms: When you receive your order, please be responsible! When you receive your item/s, please open the package and inspect the items immediately upon delivery.

Packages that appear damaged should be reported to us and the carrier immediately. You should contact us as soon as possible, keep all packaging, and take evidential pictures.

Damage due to shipping is the sole responsibility of the freight carrier. Claims are to be made by the customer immediately by contacting us and the shipping carrier. We nor the Shipping carriers will honor late claims. Shipping damage not reported to us within three business days will not be eligible for replacement due to the increased difficulty of filing a successful claim with the carrier after more extended periods have passed. Acceptance of claims after three business days is at the sole discretion of Vinyl Imagination.

All items received should be inspected for defects or damage and "dry fitted" before installation.

The installation instructions provided should be followed thoroughly. Although you can do it yourself, professional installation is always an option. Before making a return claim, all reasonable attempts for proper installation should be made.

It is our sole discretion to authorize returns for credit or exchange.

If you attempt to install graphics without first "dry fitting" them and there is a defect or fitment issue. We WILL NOT REPLACE, REFUND, or REIMBURSE you in any way!

Shipping and handling fees are not refundable. The buyer is responsible for shipping costs incurred. We will only accept products for return or exchange with a Return Merchandise Authorization number (RMA). Acceptable Reason(s) for return. We will exchange the product only.

• Product Defect. Pictures of the defect are required.
• Incorrect graphics kit. (Only applies if you went through the Proof and Design Approval Process).
• What you received only matches what you ordered and is on your receipt if you have agreed to alternate designs, materials, styles, colors, graphics, or any other changes to your initial order.

Unacceptable Reasons for return.

• You changed your mind.
• Spouse is Threatening to Leave due to Your Purchase.
• Don't Like; Product Not What Expected.
• Color Match.
• No Longer Have Vehicle, Sold It.
• The order took too long to Ship.

Product Return Checklist: -

• All returns must have pre-authorization and an RMA number.
• Returned items must have an RMA number to be accepted.
• Returns are not allowed after three days from the delivery date. Please inspect your order immediately upon delivery.
• Merchandise is returned at the customer's expense.
• There are NO RETURNS / EXCHANGES for vinyl where installation has been attempted, no exceptions! "Dry-Fit" First! Seek professional installation.
• Products must be sealed, unopened, and in original packaging to be eligible for return.
• If approved, refunds apply to the returned graphics kit, not any delivery costs incurred.
• If your return is accepted, it will be subject to a 35% restocking fee, and original shipping fees will be deducted from your refund