- Why should I purchase products from Vinyl Imagination over other companies?
- If you don't have the graphic design style I am looking for, can you design and make it for me?
- Can I see what the graphics/decals will look like before they are produced and shipped to me?
- I want to talk to you in person, can I call you?
- Are all graphics on your website vehicle specific?
- Do you sell on eBay?
- Are your graphics available anywhere else?
- Do you have a contact phone number?
- Can I place my order over the phone?
- Can I return my graphics order?
Frequently Asked Questions
- What brand of vinyl will you use to produce my graphics kit?
- What type of vinyl will you use to produce my graphics kit?
- What is the thickness of the vinyl films that will be used for my graphics kit?
- Is thicker vinyl or wrap vinyl more durable than the cast 2 mil vinyl films that you use?
- How Long will my vinyl graphics last?
- Can I clearcoat over the vinyl graphics?
- What is the best way to clean my vinyl graphics?
- Does the vinyl shrink or crack over time?
- Will my vinyl graphics fade?
- How does the environment impact my vinyl graphics?
Vinyl Material Questions.
- Will you design something custom, that is not currently on your website?
- I have a sketch or image, can you digitize this into a vinyl graphic for my vehicle?
- How much do you charge for designing custom graphics?
- How do I get my sketch or image to you for my custom design?
- How long will the custom design process take?
- How do I order my custom design after you have completed the design process?
- If I change my mind about ordering my custom design, will I be charged?
- If I order a custom design, will the vinyl graphic look exactly like the design?
Custom Design Questions.
- What is the best way to order?
- Can I call you with my order or pay over the phone?
- What are your accepted payment methods?
- I had an issue at checkout! My credit card was declined, however it looks like my credit card was still charged! Why?
- I completed my order, and now want to cancel my order.
- What are your Terms of Service and Policies?
Ordering Questions.
- How much is shipping, and what shipping methods do you offer?
- When will my order be shipped?
- How quickly will I get my products?
- Is international shipping available?
- Will I receive a tracking number when my products are shipped?
- I received my tracking number, but there are no scans, or movements on my shipped order!
- The tracking for my order says it has been delivered, but I haven't received it.
- Are shipments insured against loss, theft, damage etc?
- My order arrived damaged, what should I do?
- How do I file a shipping insurance claim?
Shipping Questions.
- Are your vinyl graphics kits easy to install?
- What tools will be required if I decide to install the graphics kit myself?
- Will vinyl graphics damage the vehicle paint?
- Can vinyl graphics be removed, or are they permanent?
- Can I move the vinyl graphic to a different position after installation?
- Should I have a professional install the vinyl graphics kit for me?
- How can I avoid pulling the installed vinyl up when I remove the pre-mask?
- Help, the paper is sticking to the vinyl!
- How can I avoid/remove small bubbles during/after the vinyl graphic installation?
Installation Questions
- I don't like my graphics, can I return them for a refund?
- I changed my mind and want to return my graphics!
- The color is not what I expected, I want to exchange or return them!
- The vinyl is thin and cheap, I want a refund!
- The graphics I received look different than the design I approved in the Design Proof Email you sent me!
- The graphics I received are damaged! How do I get them replaced?
- The graphics I received are defective! How do I get them replaced?
- I received my graphics, and one, or more pieces are missing, can I return them?
- What is your full return policy?